Go Green Taxis Ltd - Terms and Conditions
Go Green Taxis Ltd Terms
These terms and conditions apply to the contract between you (the Customer) and Go Green Taxis Ltd when it provides car services to you, these terms and conditions are divided into 5 sections, as follows:
– SECTION 1 – terms and conditions relating to our account services only
– SECTION 2 – terms and conditions relating to our non-account services
– SECTION 3 – terms and conditions relating to our network bookings
– SECTION 4 – terms and conditions relating to all services.
– SECTION 5 – explanation of pricing or how to obtain pricing and charging information for each of our services.
– SECTION 6 – terms and conditions relating to data protection.
Go Green Taxis Ltd is a registered company - number 06979957 - and its registered address is C22 Didcot Enterprise Centre, Hawksworth, Didcot OX11 7PH
Please read these terms and conditions carefully. Your application to register an account and your continued use of the Website and/or our App will constitute your acceptance of these terms and conditions.
——————————————————————————————————————————————————————————— SECTION 1
Go Green Taxis ACCOUNT Bookings ONLY
1.1. In order to make bookings on account with Go Green Taxis Ltd you need to open an account using our account application form.
1.2. Your account application form, once filled in and sent to Go Green Taxis Ltd is an offer from the Customer to enter into a contract with Go Green Taxis Ltd for the provision of the Services on an account basis. A contract will be concluded only upon issue by Go Green Taxis Ltd to the Customer of written confirmation that the application has been accepted. Further information will be sent with details and terms of your contract.
1.3. Go Green Taxis Ltd reserves the right in its absolute discretion, and without giving reasons, to reject an account application and to decline to enter into a contract.
1.4. A contract shall only be concluded on the terms and conditions contained in this Section 1 and Sections 3 and 4 of these terms and conditions. The contract shall be personal to both parties and absolutely non-assignable.
1.5. The Customer shall notify Go Green Taxis Ltd of any change in the information provided on your account application form. Alterations take effect on the date of the email from Go Green Taxis Ltd to the Customer confirming changes have been made.
2.1. Unless agreed otherwise, no bookings will be accepted by Go Green Taxis Ltd unless the account name and other pre-agreed and pre-set account security information is quoted. The Customer is responsible for ensuring that the account name or other agreed account security information is kept confidential and secure and that it is not disclosed to any unauthorised person. Go Green Taxis Ltd is entitled to assume that any person who correctly quotes the Customer’s name and/or account number or other agreed account security information has authority to make the booking on behalf of the Customer.
2.2. The Customer is solely responsible for safeguarding the confidentiality of such information and shall be liable for the cost of all bookings made by any such person whether or not in fact authorised by it. Go Green Taxis Ltd does not accept any liability for any unauthorised access to an account arising from a Customer’s failure to comply with clause
3.1. Unless agreed otherwise, invoices are emailed weekly to the email address provided and relevant person indicated on the account application form. Each invoice only covers bookings up to the tax date stated on it.
3.2. Settlement in full is due 7 days from the invoice date. unless otherwise agreed
3.5. The Customer shall pay to Go Green Taxis Ltd any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue payment and the minimum charge in this respect shall be £10.
3.6. Pre-authorised payment can be set up by direct debit using the direct debit mandate provided with the application form, or by providing relevant credit card details.
3.7. Queries must be notified in writing to Go Green Taxis Ltd within 30 days of receipt of the invoice after which date the Customer shall not be entitled to dispute the amount shown save for manifest or gross error.
GTC Non-Account Bookings
1.1. When you make a non-account booking with Go Green Taxis Ltd, Go Green Taxis Ltd is acting as an agent between you and the driver. Go Green Taxis Ltd offers your booking to a driver and when he accepts it, a contract is formed between you and the driver. That contract is subject to these terms and conditions.
1.2. In consideration for the driver carrying out your journey, you will pay that driver either directly by giving him cash or indirectly prepaying via App or Paypal device in the car. If this option is not available payment by phone can be made for you by the driver when they ring the call centre.
1.3 If pre-payment has been made then refunds are not given for journeys cancelled with less than 2 hours notice
1.4. Drivers may on occasion require cash payments to be made before a booking is undertaken.
CONDITIONS APPLYING TO ALL OF Go Green Taxis Ltd SERVICES’S
The terms and conditions contained in this Section 4 shall apply to the Services and bookings provided by Go Green Taxis Ltd, and as a result apply in all cases in addition to the relevant terms and conditions set out in Sections 1 to 3 above. 1. Extent of Go Green Taxis Ltd’ Liability
1.1. Any quoted pick up or journey times are best estimates only and whilst it uses reasonable efforts to convey passenger(s) to their destinations in the shortest possible time, Go Green Taxis Ltd shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason, nor shall Go Green Taxis Ltd have any other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.
1.2. Go Green Taxis Ltd shall only be liable for losses suffered by a Customer that are a direct result of a breach by Go Green Taxis Ltd of these terms and conditions and, for the avoidance of doubt, Go Green Taxis Ltd shall have no liability for any damage, loss, costs, claims or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions including on the part of the driver outside of the reasonable control of Go Green Taxis Ltd.
1.3. It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance. Go Green Taxis Ltd cannot entertain any claim for loss of or damage to any such items.
1.4. If Go Green Taxis Ltd cancels a booking it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the Customer of the cancellation.
1.5. If you are a business/account customer, please note that in particular, Go Green Taxis Ltd will not be liable to you for:
● loss of profits, sales, business, or revenue;
● business interruption;
● loss of anticipated savings;
● loss of business opportunity, goodwill or reputation; or
● any indirect or consequential loss or damage.
1.6. If you are a consumer customer you are only permitted to use the Website for domestic and private use, and not for any commercial or business purposes. GTC accepts no liability for any loss of profit, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss or damage.
1.7. Any claim or complaint shall be notified by the Customer to Go Green Taxis Ltd within 30 days of the date of the invoice containing the relevant booking for account bookings and within 30 days of the date of the journey for all non-account bookings.
1.8. Subject to the provisions of this clause 1 and except in the case of death or personal injury, Go Green Taxis Ltd aggregate liability arising from or in connection with the provision of the Services to its Customers under these terms and conditions shall not exceed £500.
2. Your use of the Website and the App
2.2. GTC may update the Website from time-to-time and may change the content of the Website at any time. However, please note that any of the content on the Website may be out of date at any given time, and GTC is under no obligation to update it.
2.3. GTC does not guarantee that the Website, or any content on it, will be free from errors or omissions.
2.4. There is no guarantee that the Website, or any content on it, will always be available or uninterrupted. Go Green Taxis Ltd may suspend, withdraw, discontinue or change all or any part of the Website without notice and will not be liable to you if for any reason the Website is unavailable at any time or for any period.
2.6. We do not guarantee that the Website will be secure or free from bugs or viruses.
2.7. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website. You should use your own virus protection software.
2.8. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.
2.9. Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only and we have no control over the contents of those third party websites or resources.
2.10. You agree that by downloading the App or using the Website, you are bound by these terms and conditions.
2.11. Go Green Taxis Ltd grants you a non-exclusive, limited, non-transferable licence to download, install and use the App for personal use only and you agree not to use it or any other technology provided by GTC in connection with the provision of the Services for any other purpose.
2.12. You must not license, assign, sell, distribute or in any way seek to benefit commercially from the Services provided by Go Green Taxis Ltd or any technology provided in association with delivering the Services, unless you have received our written consent to do so.
2.13. You agree not to do anything that would interfere with, disrupt, maliciously attack or in any way damage any Go Green Taxis Ltd technology, including but not limited to the Website, its booking and dispatch system or the App.
2.14. You are not permitted to reverse engineer or attempt to reverse engineer the App or any other technology provided by Go Green Taxis Ltd in connection with the provision of the Services.
3. Your obligations
3.1. You agree:
3.1.1. To pay all charges arising out of your use of the Services which are in accordance with these terms and conditions, whether payment is by direct transfer, direct debit, cheque, credit card, debit card or cash;
3.1.2. Not to use Go Green Taxis Ltd for any unlawful or illegal purpose and to comply with all applicable laws;
3.1.3. That all personal information provided to us in order to receive the Services is true, accurate and up-to-date;
3.1.4. Not to do anything to damage the reputation of Go Green Taxis Ltd or any of its drivers;
3.1.5. To treat with respect and not be abusive or violent towards any Go Green Taxis Ltd employees, staff or other customers;
3.1.6. Not to consume alcohol while in a car and we and/or the driver reserve the right to decline carriage to any person who, in our opinion, is intoxicated;
3.1.7. To be responsible at all times for your luggage and acknowledge that no liability is accepted for the loss or damage to any luggage that is transported;
3.1.8. To wear, and to ensure that the passenger(s) wear, a seatbelt at all times whilst travelling in our vehicles;
3.1.9. to indemnify Go Green Taxis Ltd against any claims, costs, damages, losses, liabilities and expenses (including reasonable legal fees and costs) that arise out of or in connection with a breach of these terms and conditions, any applicable law or your use or misuse of the Website, the App and/or the Services;
3.1.10. That if you cancel a booking outside the time allowed you will be liable for and will pay the cancellation fee;
3.1.11. That if you, or another passenger travelling with you under your booking, soils or damages the car you will be liable to the fee stated in the vehicle.
3.1.12. that if your credit/debit card details are stored by GTC, it may charge cancellation or cleaning charges pursuant to clauses 3.1.10 and 3.1.11 to that credit/debit card; and
4. Booking confirmation and cancellation
4.1. Go Green Taxis Ltd may in its absolute discretion without liability and without giving reasons refuse to accept any booking.
4.2. All accepted bookings are confirmed at the time of the booking by one or more of the following methods – SMS, email, oral confirmation or the screen on the App. The Customer is liable for all applicable charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or, if sooner, cancellation.
4.3. Customers may cancel their bookings in the following ways:
4.3.1. For account and cash/card pre-book services, by calling the call centre, online or through the App; and
4.3.2. For cash/card ASAP services, bookings can only be cancelled through the App.
4.4. In the event of cancellation by the Customer or passenger(s), the Customer may be liable for cancellation charges which are set out in the extra CHARGES section. The liability of Go Green Taxis Ltd in the event of cancellation is set out at clause 1.4 of this Section 3 (Extent of Go Green Taxis Ltd’ Liability).
5. Subsidiary Accounts of the Customer
5.1. From time-to-time the Customer may wish to create additional (subsidiary) accounts to the original account for billing or service purposes. So long as the subsidiary accounts are billable to the legal entity stated on the Customer’s original agreement with Go Green Taxis Ltd then no further formal applications are necessary.
5.2. These Terms & Conditions apply in all instances when Go Green Taxis Ltd services are used regardless of whether the process of setting up Customer subsidiaries has been completed in full or not.
6. Alteration to these Terms & Conditions
Go Green Taxis Ltd reserves the right to alter or vary these terms and conditions in any respect at its absolute discretion. Notice of a change of these terms and conditions will be deemed served to account customers by sending an email notifying them of the relevant alterations and the date upon which such alterations take effect. Notice of change of these terms and conditions will be deemed served to all other customers by the posting of a notice on the Go Green Taxis Ltd website. We suggest that you print and obtain a copy of these terms and conditions for your records.
7. Intellectual Property Ownership
7.1. Go Green Taxis Ltd (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, the App and social media. The services and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Website, the App, social media or the Services.
7.2. These terms and conditions do not constitute a sale and do not convey to you any rights of ownership in or related to the Website, the App, social media or the Services, or any intellectual property rights owned by Go Green Taxis Ltd.
7.3. Go Green Taxis Ltd name, logo and the product names associated with the App and the Services are trademarks of Go Green Taxis Ltd or third parties, and no right or license is granted to use them other than to use our Services in accordance with these terms and conditions.
8. Termination of Account
8.1. Accounts are terminable by either party in writing on seven days’ notice at any time without any reason being given and may also with immediate effect be terminated by Go Green Taxis Ltd without notice at any time if any amount is due and unpaid by the Customer.
8.2. Go Green Taxis Ltd may suspend your access to the Services at any time without notice to you if we reasonably believe that you have breached these terms and conditions.
8.3. Upon termination of the account for whatever reasons all sums payable to or chargeable by Go Green Taxis Ltd, or otherwise appearing on the Customer’s account, shall become immediately due and payable in full if not already due and payable.
9. No waiver
It is understood and agreed that any failure by us or you in exercising any right, power or privilege under these terms and conditions will not act as a waiver under this letter nor will any single or partial exercise of the right preclude any further exercise of any right, power or privilege.
If any part of these terms and conditions are found to be unlawful, invalid or unenforceable, that part shall be deemed to be deleted and the remaining terms and conditions shall not be affected and shall continue to apply in full.
11. Third party rights
No rights shall arise under or in connection with these terms and conditions to any person who is not a party to them.
The contract between you and Go Green Taxis Ltd is personal to you and you may not assign your rights under these terms and conditions without our prior written consent.
13. Applicable Law
The laws of England and Wales apply to these terms and conditions and any dispute relating to the provision of services by Go Green Taxis Ltd shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
PRICING AND CHARGES
5.1.1. Prices for our services can be obtained on request and will be provided automatically at the time of booking for App or online bookings. We operate a Private Hire and Hackney Carriage service, operating West Berkshire, South Oxfordshire District Council, Vale of White Horse and West Oxfordshire District Council operating the fees and guidelines for taxi operating as stated per council requirements. Bookings/Journeys taken may vary in price/time/distance, whether private hire or hackney carriage. All vehicles display or hold a tariff board to the council it is assigned to including first mile, bank holiday, season holidays and extras. Hackney carriage prices will vary from pre-booked journeys as they operate a different price system.
5.1.2. We will review our prices from time-to-time and may vary them.
5.2.1. Charges are applicable for each service type. Items and bases of charging include, but are not limited to:
5.2.1. A minimum fixed charge for every hiring.
5.2.2. A charge for waiting time over a set threshold will be applicable. For details please contact us.
5.2.3. In the event of a vehicle being soiled by a passenger, a ‘soiling charge’ will be applied. For details please contact us.
5.2.4. Cancellation charges as set out in our Cancellation Policy. For details please contact us.
5.2.5. VAT as appropriate.
5.3. Go Green Taxis Ltd may offer free journeys, discounts and other credits as part of marketing promotions. In the event that GTC reasonably believes that a credit has been obtained fraudulently, illegally or in violation of these terms and conditions, it can in its sole discretion remove the credit from your account or seek repayment/charge for any false application or use of false credit.
DATA PROTECTION, PRIVACY AND COOKIES
GO GREEN TAXIS LTD is committed to protecting and respecting your privacy, and this section explains how GO GREEN TAXIS LTD collects, stores and uses personal data. Under the Data Protection Act 1998, GO GREEN TAXIS LTD is the data controller.
Go Green Taxis may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08/02/2018.
1. Data Protection: Data types that GO GREEN TAXIS LTD may collect and store are as follows:
1.1. Personal and company information that may be provided by the customer, via a telephone call, social media, website or from the mobile platform, for booking and use of GO GREEN TAXIS LTD services. This includes but is not limited to, the customer and/or passenger name, home/work addresses, telephone numbers, email addresses and details of journeys you have taken with GO GREEN TAXIS LTD including times and location data. We may use your details to directly target you with marketing related material and directly contact you if needed.
1.2. All correspondences and transactions may be recorded for future transactions between GO GREEN TAXIS LTD and the customer.
1.3. Phone calls to GO GREEN TAXIS LTD may be recorded for quality and training purposes. This includes but not limited to enquiries, bookings, complains and or sales/accounts information.
1.4. Website and booking platforms collect cookies to distinguish customers on the websites. The customer can block cookies by activating the setting on the browser.
1.5. The GO GREEN TAXIS LTD booking app uses location-tracking technology. When you use one of our location enabled services, we may collect and process information about your actual location. The customer can turn off location services within the device, by doing so certain services may not be available.
1.6. The data is stored on secure servers with encrypted backups. All enquiries on data retention, requests for or removal of personal data must be sent to firstname.lastname@example.org
2.1. GO GREEN TAXIS LTD will not disclose Customers personal information unless and only to the extent, and in such manner, as indicated in these terms and conditions, or as required by any law or regulatory body.
2.2. GO GREEN TAXIS LTD uses the Customer’s personal information to provide the company’s services both internally and to the Customer. The Customer’s information may be used to inform the Customer of any changes or updates and generally where we reasonably believe that to contact you will enhance your
experience of our service.
2.4. All data is encrypted and stored on secure servers. All replications and backups are encrypted and secure. Unfortunately, the transmission of information via the intranet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or our app; any transmission is at your own risk.
2.5. If you have already registered with GO GREEN TAXIS LTD and would no longer like to receive updates or the promotional information as described in clause x.x above , just click on the unsubscribe link in the last email you have received or contact email@example.com
2.6. For journeys paid for by credit card, you agree that GO GREEN TAXIS LTD may carry out pre-authorisation checks on the credit card and in the event that such checks fail, GO GREEN TAXIS LTD has the right not to provide you with the Services.
1. Cancellation Policy
If cancellation of a booking is required, we ask that you give sufficient notice before the driver is dispatched. If a driver has already been dispatched by the time the booking is cancelled we will charge for the mileage the driver has already travelled and any waiting time.
2. Pricing Terms
Bank Holiday Rates An additional 30% charge on the total cost excluding VAT will be added to the price on bookings taking place on bank holidays. Additional charges apply for Christmas and New Year.
Additional Stop Charge A charge of £1 + VAT is applied for any additional stop between the ﬁrst pick up location and ﬁnal drop.
Value Added Tax All fares are subject to the prevailing rate of VAT and will be added to the end of each invoice, after all additions or deductions have been applied.
Waiting Time Waiting Time will be charged at £0.40 + VAT per minute, with the first 3 minutes being free of charge (15 minutes free at airports).
Other Charges Parking for airport pick-ups will be charged at cost, as will the London Congestion Charge (where applicable).
3. Payment Terms
Invoicing Weekly invoices will be issued on the ﬁrst day of every week and payment should be made normally within 7 days from date of invoice unless otherwise agreed. To preserve natural resources, invoices and any other correspondence will be sent via email. However paper invoices and correspondences are available on request.
Methods of Payment Payment can be made either by Go Cardless, direct debit, paypal, card or BACS. Please include account name and invoice number as payment reference.
Our internal marketing department may contact you with promotions and offers through marketing channels. To enquire for information on marketing please contact firstname.lastname@example.org
Go Green Taxis Ltd reserve the right to refuse an application for an account, or to suspend an account if any terms of the agreement are breached.