Legal

Privacy Policy

Privacy Policy I.

– SECTION 1 – Data collection and handling

– SECTION 2 – Service Provided using data for proving, personification, support and improving of its services

– SECTION 3 – To other users

– SECTION 4 – Data access and data collection refusal

– SECTION 5 – Marketing


1 – User Data Collection and Handling 

Go Green Taxis Ltd collects the following user data: 

● data provided by users – for example, data given in the process of app account registration;

● data created by users in the process of using app services, like geopositioning, data about app operation and data about user’s device;

● data gathered from other sources – like business partners, financial services providers, and state authorities. 

1.1 Data provided by users

● user profile data, such as: first name, last name, email, mobile number, physical address, payment, and bank account data.

● checking documents and verifying driver’s identity might require checking licences, photos, and driver’s full name;

● Some data can be provided when users turn to technical support, this might include bank details, user device information, user app information, recordings of telephone calls, in case a user calls support, trip data (date and time, physical addresses, flight information). 

1.2 Data created by users in the process of using app services

● Geopositioning data o We track geopositioning of drivers and passengers in order to organise a ride, provide maximum comfort and service level, provide safety and identify and prevent any fraud activity. Geopositioning is collected from mobile devices and only if users allow. Users can disable geopositioning, but this may result in poor service;

● Transaction data. We collect data on transactions made due to using our services, this includes type of transaction, amount, date and time of transaction and card holder name;

● App usage data. We gather data on how users interact with our app and services. This data includes data and time of logging in and logging out, app functionality, app failures and system data needed to improve app quality and performance;

● Device data. We may collect data about the device which is used for access to our services, such as device model, IP address, unique device id, geo data and connection quality data. 

1.3 Data collected from other sources

● This is data from business partners which provide additional services: payment providers, apps and web-sites which use our API or which API is used by our app;

● This is data from business partners, such as travel data, including information about passengers or drivers;

● State authorities data. II. How Data is Used Personal user data is used for: 

● service providing;

● security providing;

● customer support;

● research and development;

● sending non-marketing messages;

● fulfilling legislation requirements and court orders;

● business process automation. 

2 – Service Provided using data for proving, personification, support and improving of its services

2.1 Service Providing Go Green Taxis Ltd uses data for proving, personification, support and improving of its services. Such as: 

● Creating accounts and changing its data;

● Providing riding service (geopositioning data for service improvement), data exchange (calculation of arriving time, security providing, routes calculation, linking to flight information, tracking and sending information about a ride);

● Payment processing and other financial data;

● Performing operations which are needed in order to improve service and customer support, testing, analysis and also monitoring of services used; 

2.2 Security Providing Go Green Taxis Ltd uses data for proving security and protection of users and also security for our services.

This includes: 

● passing of driver name and photo to passengers in compliance with government requirements;

● using data from drivers and passenger’s devices in order to evaluate journey safety and reminding our drivers of best practice where necessary;

● using data from drivers and passenger’s devices in order to identify and prevent any fraudulent activity, such as; fraudulent accounts and cases when our services are used for illegal purposes, and prevent unauthorised access to our user’s accounts;

● using rating systems for the evaluation of drivers and passengers to prevent colliding users with potentially high risk of conflict;

● sending information about serious violations to third parties such as police authorities – in accordance with legislation requirements. 

2.3 Client Support Go Green Taxis Ltd uses personal data, application data, systems, and devices to provide technical support and improve quality of its services. 

2.4 Research and Development Go Green Taxis Ltd uses personal data to perform testing, research, analysis, development, and improvement of its services. This helps us to make our services better and more secure and develop new functionality. 

2.5 Sending Non-Marketing Messages We can use personal data to inform our users about changing of terms and rules, and also for sending non-marketing messages which are needed to provide services. 

2.6 Fulfilling Legislation Requirements and Court orders We can use personal data to settle litigations and court orders associated with using of Go Green Taxis Ltd services, fulfilling law orders, in cases when data is required by public authorities, including police. 

2.7 Automation of Business Processes Go Green Taxis Ltd uses personal data for automation of business processes, such as: 

● Driver assignment. Drivers can be found based on availability, driving time and other factors taken into consideration, as well as based on statistical user data;

● Eliciting users who are suspected in fraudulent activity or any other activity which may cause harm to Go Green Taxis Ltd. In cases when users provide false information or fake license details this may lead to disabling the user account after a specialist performs their checks;

● using of driver’s data (their geopositioning, rating) and passenger’s data (departure location, rating) to eliminate collisions of users with high risk of conflict. III. Using Cookies Go Green Taxis Ltd uses Cookie files in order to: ● perform user authentication;

● save user settings;

● keep history of bookings and other historical user data;

● display a language in web-site interface according to your geographical position. Cookie is a small piece of data which is sent by a web-service and stored on a user device (i.e. personal computer, mobile phone, tablet). IV. Transfer and Disclosure of User Data Go Green Taxis Ltd performs data transfers to other users or provides data on demand in cases where it falls under law requirements or when it is required to satisfy claims or settle dispute resolutions. Go Green Taxis Ltd can transfer user data in the following cases: 

3 – To Other Users: 

● To perform a booking we may give to a driver your name, email, telephone, information about pickup location and destination location;

● To perform a booking we may give to a passenger your name, photograph, licence number, vehicle brand and model and vehicle registration number.

3.1 To Suppliers and Business Partners:

● Go Green Taxis Ltd may transfer booking details to its partners via API integrations;

● We also transfer data to credit card transaction providers 

3.2 Providing Data Under Legislation Grounds or in Dispute Cases. Go Green Taxis Ltd may disclose personal data, in cases when legislation requires to do so, in court disputes, or when public authorities, including police, require this. 

3.3 Cases When Users Allow Sending Data. Go Green Taxis Ltd may send data to third parties, in cases that go beyond this Agreement, if we have informed you about our intention to send data and you have allowed this. 

3.4 Storage and Extermination of Data Go Green Taxis Ltd stores personal data up to the point where the purpose of its processing which are described in this Agreement are met. Users can at any time send a request to delete their account. However, Go Green Taxis Ltd may store personal data even after performing a user request in order to meet legislative requirements. To delete your account, send a request to the dpo@gogreentaxisltd.co.uk VI.

4 – Data Access and Data Collection Refusal  

Data Access and Data Collection Refusal Go Green Taxis Ltd gives possibility to users to review settings of data collection and manage them through the following: 

● Device permissions. You can manage app permissions in Device settings -> Apps -> Permissions -> Choose permissions. 1. Confidentiality Settings Users may set and manage settings of collection and transferring geopositioning data and getting notifications in the “Settings” > “Applications” > Name of the “Rights” and “Notifications”; 

4.1 Geopositioning data Users may allow or not allow collecting geopositioning of their mobile devices. 

4.2 Permission to camera The camera is used to scan credit card details at the time of booking payment. The payment process is provided through the financial service provider’s SDK. 

4.3 Getting data on telephone status Users can allow/not allow access to telephone functions on their device. If this function is disabled, this will result in failure of sending requests from the Go Green Taxis application. 5. Enable/ disable notifications Users can enable/ disable notifications about ride status changes or account actions. Disabling notifications may result in lower quality of user experience with the Go Green Taxis application.

● Disabling Marketing Messages You can turn off the sending of marketing messages by contacting dpo@gogreentaxisltd.co.uk 

4.4 Changes in Confidentiality Agreement Go Green Taxis Ltd has a right to make changes to this Confidentiality Agreement. If changes are significant, we will notify you via the Go Green Taxis application or in any other available way, for example, by email. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

5. Marketing

Our internal marketing department may contact you with promotions and offers through marketing channels.

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